Terms of service

OVERVIEW

Welcome to Palettones! The terms “we”, “us” and “our” refer to Palettones. Palettones operates this store and website, including all related information, content, features, tools, products, and services, to provide you with a curated shopping experience (the “Services”). Palettones is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service (“Terms”), along with any policies referenced herein, describe your rights and responsibilities when you use our Services.
By visiting, interacting with, or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you should not use or access our Services.

SECTION 1 – ACCESS AND ACCOUNT

By agreeing to these Terms, you represent that you are at least the age of majority in your jurisdiction and have given consent for any minor dependents to use the Services through your devices.

To use the Services, you may need to provide information such as your name, email address, billing details, payment method, and shipping address. You warrant that all information provided is accurate, complete, and up to date, and that you have the rights to provide such information.

You are solely responsible for safeguarding your account credentials and for all activities that occur under your account. Accounts may not be transferred, sold, assigned, or licensed to any third party.

SECTION 2 – OUR PRODUCTS

We strive to display our products as accurately as possible. However, due to device settings and screen variations, colors and appearance may differ from what you see online.

We do not warrant that product descriptions or images will meet your expectations exactly. Product descriptions, availability, and pricing may change without notice. We may limit quantities or discontinue products at any time.

SECTION 3 – ORDERS

Placing an order constitutes an offer to purchase. Palettones reserves the right to accept or reject any order at our discretion. An order is accepted only when confirmed by us and after full payment is received.

Once accepted, orders may not be cancelled, except in accordance with our Refund & Return Policy. Purchases are for personal or household use only, and not for resale or export without written consent.

SECTION 4 – PRICES AND BILLING

Prices are subject to change without notice. The price charged will be the one in effect at the time of order. Unless specified, prices exclude taxes, shipping, customs duties, and handling fees.

You agree to provide accurate payment details and authorize us to charge the applicable amounts. You warrant that:

  1. Payment details provided are correct.
  2. You are authorized to use the payment method.
  3. Charges will be honored by your payment provider.

SECTION 5 – SHIPPING AND DELIVERY

We aim to dispatch orders promptly, but delivery times are estimates only. Delays caused by carriers, customs, or unforeseen events are outside our control.
Title and risk pass to you upon shipment; however, we will assist in filing claims with carriers for lost or damaged parcels.

SECTION 6 – INTELLECTUAL PROPERTY

All content, trademarks, designs, and intellectual property on our Services are owned by Palettones, our affiliates, or licensors, and are protected by applicable laws.

You may not reproduce, modify, distribute, or exploit our content without written consent. Unauthorized use may result in legal action.

SECTION 7 – OPTIONAL TOOLS

We may provide access to third-party tools “as is” without warranties. Your use of such tools is at your own risk, and you should review their terms separately.

SECTION 8 – THIRD-PARTY LINKS

Links to third-party websites are provided for convenience only. We are not responsible for their content, accuracy, or policies. Transactions with third parties are solely between you and them.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

Palettones is powered by Shopify, but all transactions are directly with Palettones. Shopify is not responsible for any sales, products, or services provided by us.

SECTION 10 – PRIVACY POLICY

We handle your personal data in accordance with our Privacy Policy. As our Services are hosted by Shopify, your data may also be processed by Shopify in line with its privacy policy.

SECTION 11 – FEEDBACK

By submitting feedback or reviews, you grant us a perpetual, royalty-free license to use it for promotional or operational purposes.
We will not alter reviews unless they violate our content guidelines.

SECTION 12 – ERRORS, INACCURACIES AND OMISSIONS

We reserve the right to correct any errors, inaccuracies, or omissions and to cancel orders if necessary, without prior notice.

SECTION 13 – PROHIBITED USES

You agree not to:

  • Use the Services for unlawful purposes.
  • Infringe on intellectual property rights.
  • Harass, defame, or harm others.
  • Engage in fraudulent transactions or use stolen payment methods.
  • Use bots, scrapers, or automated tools without authorization.
  • Interfere with the security or functionality of the Services.

SECTION 14 – TERMINATION

We may suspend or terminate your account without notice for violations of these Terms. Any pending orders will be reviewed for fulfillment before termination.

SECTION 15 – DISCLAIMER OF WARRANTIES

Except where required by law, our Services and products are provided “as is” without warranties, express or implied.

SECTION 16 – LIMITATION OF LIABILITY

To the maximum extent permitted by law, Palettones’ total liability shall not exceed the amount you paid for the product in question. We are not liable for indirect or consequential damages.

SECTION 17 – INDEMNIFICATION

You agree to indemnify and hold harmless Palettones, Shopify, and their affiliates against claims arising from your breach of these Terms or misuse of the Services.

SECTION 18 – SEVERABILITY

If any provision is found unenforceable, the remainder will still apply.

SECTION 19 – WAIVER; ENTIRE AGREEMENT

Failure to enforce any right is not a waiver. These Terms, along with our policies, constitute the entire agreement between you and Palettones.

SECTION 20 – ASSIGNMENT

You may not transfer your rights without our written consent. We may assign our rights without notice.

SECTION 21 – GOVERNING LAW

These Terms are governed by and construed in accordance with the laws of India. You agree to submit to the exclusive jurisdiction of the courts in New Delhi, India.

SECTION 22 – HEADINGS

Headings are for convenience only and do not affect interpretation.

SECTION 23 – CHANGES TO TERMS

We may update these Terms at any time by posting the revised version on our website. Material changes will be notified as per applicable laws. Continued use of the Services after changes constitutes acceptance.

SECTION 24 – CONTACT INFORMATION

Questions about these Terms should be directed to:

INDXB Fashions LLP
Email: hello@palettones.com
Address: 248/10, Zakir Nagar, Okhla, New Delhi, India – 110025
Phone: +91 9211381383
GSTIN: 07AALFI3804M1Z4